Information We Collect and Our Lawful Bases for Processing You provide us with information directly, such as when you set up an account directly with us, or if you set up an account indirectly with us (e.g., when you create an account on a third-party hosting service that shares some of your registration information with us, such as Valve Corporation’s Steam platform https://store.steampowered.com/). We also may collect information about you and your activity when you use our Services – whether through computers, mobile devices, gaming consoles, in-game applications, software platforms, third party social or gaming networks. We may use online tracking, such as cookies and similar technology, to collect information, when you share in-game content with friends, or connect to our Services, and we may collect information from third parties (such as advertising networks and external business partners).
The types of information that we collect depend on how you use the Services and interact with us. You can control the personal information we collect from you unless we need it for the requested activity (e.g., to provide the Services you’ve requested or purchased, to confirm who you are, or for you to participate in an event). We will let you know when information is necessary.
We also use your information within WAKIVA for commercial purposes, including: sending you and similar consumers direct marketing and online / social media advertising from WAKIVA and our business partners, including use of demographic information; for other purposes identified when you provide your information; or otherwise with your permission. We may further use your information as permitted by law.
If WAKIVA chooses to provide (subject to their Terms of Service), and you participate in, third party open communities, such as online gaming sessions and social networking services, we automatically post certain information such as your user’s name or ID and gameplay statistics within the game, on social networking services, on our Services, or on specialized game sites. If you participate in tournaments, contests, or other online game events, we must publicly post your information. We also use automated means to monitor gameplay to ensure that you and others use our Services in accordance with applicable policies, including our EULA and Terms of Service. If we find that you have breached our Terms of Service or other applicable policies, this could lead to your temporary or permanent exclusion from the Services.
Manage Your Account, Communications, and Data We or our third-party streaming services providers provide several options for you to manage your Services account, communications you receive from us, and how we use your information. These include through the settings in your Services account; utilizing email unsubscribe and deletion tools; opting out of interest-based ads; and, depending on your location, making a data request or exercising your right to object to our use of your personal information. This can include, in some countries, a right to object to our use of your data. Additional information about California user rights is available in the Your California Privacy Rights section below.
Data Retention We retain your information while your account is active, as needed to provide you Services, or to administer our Services. If you wish to cancel your account or request that we no longer use your personal information to provide Services to you, contact us as identified in the Manage Your Account, Communications, and Data section above, or as identified in the Contact Us section below. If your account is inactive, we will maintain your account for the length of time for which we reasonably expect you to reengage with our Services. After such period, we will delete personal information, including your email address and log-in credentials, and you may no longer be able to access your account. We may, in our sole discretion, notify you before we delete your account information so that you have the opportunity to keep your account active. We may still retain some of your personal information in our files for a reasonable period of time to resolve disputes, enforce our EULA or Terms of Service, administer our services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our Services, after which we will take steps to delete or archive your personal information.
Data Security We follow generally accepted industry standards and maintain appropriate safeguards to help protect the security, integrity, and privacy of the information we collect about you. These security measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. However, no system can be 100% secure. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control and for unauthorized access to information by those who have gained access through illegal means. If you become aware of any weakness in our security, we encourage you to promptly let us know by contacting us (see, Contact Us section below). This will help better protect your information and the WAKIVA user community.
Other WAKIVA Terms, Third-Party Terms, and Links to Other Sites Use of our services and products may be subject to other terms and disclosures provided by us, console manufacturers, streaming services, other partners, and/or third-party vendors, including: (i) the EULA that accompanied your purchase; (ii) our Terms of Service; (iii) other terms and disclosures made available to you by us or third parties. We are not responsible for the privacy practices employed by third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to information collected by us. We encourage you to read the privacy policies of any third parties before proceeding to use their websites, products, or services. We are not responsible for practices or policies on third-party sites that may be linked to the Services.
Children’s Privacy We do not knowingly collect, use, or disclose information from children under the age of 16. If we learn that we have collected the personal information of a child under the age of 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States—we will take steps to delete the information as soon as possible. Please immediately contact us if you become aware that a child under the age of 16 has provided us with personal information.
We may direct certain Services to an audience of all ages—including children. For these Services, we may restrict the collection of personal information on the Services from anyone, apply an age gate allowing children to use the Services while restricting the collection of personal information on the Services from children, or get a parent’s permission to collect personal information from children. If we become aware that a child has provided personal information without a parent’s permission, we will promptly delete this information. We encourage parents to instruct their children that when using the Internet to never give out their real names, addresses, or phone numbers, without specific permission from their parents (or legal guardian). Information about children and computer security is available from the Federal Trade Commission (e.g., “Kids and Computer Security” presently available at https://www.consumer.ftc.gov/articles/0017-kids-and-computer-security, and “Talk to Your Kids” presently available at https://www.consumer.ftc.gov/articles/0006-talk-your-kids).
Your California Privacy Rights This section provides information for California residents. WAKIVA may require proof of California residency before responding to requests made under this section in connection with the California Consumer Privacy Act (“CCPA”).
Do Not Sell My Personal Information. If you are a California resident, the CCPA gives you the right to tell us not to “sell” your personal information. When you choose to access our Services through third-parties (e.g., streaming services), then your access is subject to the privacy policies of those third-party providers. The only “sales” we make (as defined by California law) are to collect (and allow our advertising providers to collect) and share certain information to enable us and/or those advertisers to provide personalized ads to you and others like you on our sites, apps, and on other sites that you visit.
You can disable this targeted advertising by us or our advertising providers by using our existing privacy controls, which may include:
Opting out of interest-based targeted advertising from participating advertising providers by visiting the, Network Advertising Initiative, Digital Advertising Alliance, or Your Online Choices (EU).
Adjusting your privacy and advertising settings on your mobile device to control whether you receive interest-based targeted advertising.
If you opt out, an “opt-out” cookie will be stored in your web browser indicating that you do not want to receive targeted advertisements. If you delete cookies generally or use a different browser or device, you will need to opt out again.
If you are a California resident under the age of 18, and you are a registered user of our Services, California law permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please Contact Us with specific information about where the content or information is posted and attesting that you posted it. We will then make reasonable, good faith efforts to remove the post from prospective public view, or anonymize it so you cannot be individually identified, to the extent required by applicable law. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
International Transfers We and our vendors may process, transfer, and store information about you in connection with the Services in the United States and other countries that may not have data protection laws equivalent to the country where you reside. We take steps to apply appropriate safeguards when we transfer that information. You acknowledge that other countries may not have data protection laws equivalent to the United States and that you are responsible for your choice to use third-party vendors to interact with our Services. WAKIVA shall not be responsible for third-party vendors inside or outside of the United States that you choose to make your information available to including, without limitation, any third-party platform providers (e.g., Valve Corporation’s Steam platform https://store.steampowered.com/).